Operations Director

A.    Operations

• Direct and administer the operation of the Y as it pertains to the entire property, facility, and coordination of all department programs.
• Work in collaboration with HR to recruit, hire, supervise and develop department staff and volunteers through the use of Leadership Competency Model resources.
• Assist in the preparation of the Y’s annual budget and prepare and oversee respective department budgets.
• Monitors monthly department financial reports to assure that revenue targets are met and expenses are controlled.
• Assist the Y’s annual Community Partners Campaign as a member of the Leadership team and assist with major gifts.
• Maintain all YMCA Network, Internet, Phone Systems, and Hardware in collaboration with the Staff Accountant

B.    Facilities

• Building
  • Develop, implement and document a preventive maintenance program for all major systems and equipment in the facility as needed including: climate control and HVAC systems, electrical, water/sewer systems, pumps, and boiler systems.
  • Oversee the contracted service for facility cleaning.
  • Direct maintenance and repairs on items or systems needing attention and secure the services of an outside contractor as needed.
  • Work in cooperation with the Senior Program Director and Department Directors to ensure proper maintenance of all YMCA equipment and program spaces. Additionally, the Operations Director will address and/or assign all maintenance requests and work orders in a timely and efficient manner.
  • Responsible for oversight of pool maintenance, water chemistry testing and the safe operation of the swimming pool and meeting all health department standards, as well as YMCA standards.
  • Develop and implement an energy conservation program in conjunction with the CEO and the Building and Property Committee.
  • Responsible for overall building security including building keys, alarm and surveillance camera systems and overall security of YMCA facilities and equipment.
  • Focus on risk management as a base for maintenance decisions.  Risk management is a shared responsibility with all staff, but the primary responsibility falls to the Operations Director in cooperation with the CEO.  Staff trainings will be conducted by Operations Director as needed and as deemed necessary by the CEO.
  • Negotiate vendor rates and contracts at the lowest cost possible and maintain an inventory of supplies wherever applicable.
• Grounds
  • Develop a plan to maintain the grounds in a reasonable, cost-effective, and safe manner. 
  • Coordinate and work with outside contractors for grass mowing, snow removal, and tree maintenance. 
  • Complete a thorough daily inspection of the grounds and outside facilities. Special inspection of playground equipment and surrounding area shall be scheduled as part of an ongoing preventive maintenance program.
• Vehicle
  • Develop and implement a plan for YMCA vehicle mechanical and visual maintenance.
  • Responsible for vehicle schedules and for assuring that individuals operating any YMCA vehicle are appropriately trained.
• Department Budget and Action Steps
  • Participate in the annual planning process by developing annual action steps and translating these into an annual Facilities Department budget. 
  • Monitor this budget on a monthly basis and operate within the approved guidelines. 
• Building and Property Committee
  • Develop and nurture a relationship with the Building and Properties Committee. 
  • Meet with this group on a regular basis (at least 6 times per year).
• Customer Service
  • The Operations Director serves as part of the YMCA’s Leadership Staff team.  Recognizing that the standard of member service is excellence, the Operations Director will base judgments and actions on what best serves YMCA members (customers).  The Operations Director will bring courtesy and professionalism to all interactions with members, guests, and volunteers.