Membership Experience Lead

YMCA
Hourly
$16.00
How to Apply
Apply Online
Resumes Accepted Until
Do you like working with people? If so, the Boroughs Family Branch would like you to consider joining our wonderful Welcome Staff Team!
Job Description

Schedule: Monday-Friday 2:00pm-10:30pm, including a 30 min break

Job Type: Full-time with Benefits to include generous PTO, Access to YMCA facilities, Medical, Dental, Disability, Life, Vision, & Pet Insurance, and ability to participate 403B Retirement Savings Plan. Also, once fully vested the YMCA will pay into an account for you!

Pay: $16.00/hour.

If this sounds like something you are qualified to do and want to apply, please submit your online application with your resume today.

About Us:

The Y: We’re for youth development, healthy living, and social responsibility.

The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility.

Qualifications
  • Minimum of two-year college degree, Bachelor’s Degree is preferred. Background in marketing, media or business administration given preference.
  • At least two years of experience in customer service. Must have strong organizational, computer and communication skills.
  • Incumbent must possess an extensive understanding of computer systems, financial procedures, and good business practices.
  • Must be very organized and be able to create systems for smooth branch operations. YMCA program experience preferred.
  • Strong human relation skills including the ability to establish and maintain a positive work environment with other staff, volunteers and the members.
Essential Functions
  • Responsible to lead the culture of exceptional member service.
  • Ensure proper implementation of front desk procedures are in place/revised when necessary and communicate to front desk staff as it relates to all financial procedures.
  • Demonstrate consistent excellence in sales/new member materials, presentation, telephone and in person service and prospective member engagement.
  • Assist in all Membership billing.
  • Support Senior Experience Director in all administrative duties as assigned.
  • Assist Membership Director in providing sales and service training to Welcome Center Staff.
  • Responsible for entering member cancelations and providing follow-up phone calls as needed.
  • Participates in staff meetings and/or related meetings, as well as participates in association tasks force, Member Service Mission Impact Teams and Director on Duty responsibilities.
  • Play a role in the Annual Campaign by forming strategic relationships to engage members--engaging them as donors.
  • Assist in other areas as deemed necessary.
  • Participates in trainings and other Association initiatives.
Cause-Driven Leadership Competencies

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs.  Builds effective, supportive working relationships with co-workers and volunteers. 

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and strives to deliver a high-quality experience to participants.  Establishes goals, clarifies tasks, plans work and actively participates in meetings. 

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness
to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge