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Join the Y of Metro Atlanta at the Ed Isakson Alpharetta YMCA as the Member Engagement Specialist!
Job Description
Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands-on support for the successful operations of various member programs and activities, such as Playcenter, Family Programs, Member Engagement Activities/Events and Volunteers. This role will support practices, processes, and procedures for strong program and project management. This position’s primary purpose is to enhance the overall member experience by creating intentional connection points after the point of sale and program registration. This position will not hold budget responsibilities.
Qualifications
- Bachelor's Degree OR Associate degree and 2+ years of experience in member engagement or customer service OR High school diploma and 3+ years of experience in member engagement or customer service
- Must be at least 21 years of age
- Excellent written and verbal communication skills
- Ability to recognize and implement safety standards in all program activities
- Strong Human Relations and Conflict Management skills
- Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
- Proficient knowledge of computers, various technology, and applications
- Ability to multitasks, work independently, problem solve and effectively manage time
- Must be able to obtain within 30 days of hire, completion of CPR, First Aid, and AED training
PREFERRED REQUIREMENTS:
- Bachelor's degree in public administration, business, Human Resources, or related field
- Non-profit experience
Essential Functions
- Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
- Support regular activities/events for families and members, on a monthly/recurring basis.
- Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities/events.
- Recruit, hiring, train, and supervise playcenter staff.
- Assist in the marketing and distribution of program information, may organize and schedule program registrations.
- Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
- Respond to all member and community inquiries and complaints in a timely manner.
- Consult with the Director on concerns related to child/member behavior.
- Create, manage, and implement processes to activate volunteerism within the Y.
- Collaborate with all department leaders to create value-add opportunities that will enhance the member experience within the Y.
- Document and report on facilities and to the Director any equipment that needs repair and/or replaced.
- Attends required training related to the scope of work.
- Maintain and report incident/accident paperwork.