Branch Director

Under the guidance of the Chief Operations Officer, the Branch Director is responsible for managing the branch in accordance with all Greater Wichita YMCA policies, procedures and standards.  The Branch Director is accountable for all aspects of the branch operations, including volunteer development, fiscal management, financial development, as well as the program and membership experience.  This position is also responsible for communicating the Y’s mission, vision, values and goals to the branch staff, volunteers, members, participants and community.  It is anticipated an average work-week will consist of 50 hours to complete duties. 

Strong Community Campaign/Financial Development:

1.    Collaborating with the association office and branch board to set strategy to fully engage community leaders, businesses, participants, members, volunteers and staff in a successful Strong Community Campaign.

2.    Engaging, leading and supporting staff to participate and accomplish their respective donor and volunteer recruitment goals.

3.    Focus on identification, cultivation, and securing major gifts.

4.    Achieving 100% board giving and staff participation in Strong Community Campaign.

5.    Achieving continued growth in member giving.

6.    Actively participating and attaining goals for special events. 

Board Development:

1.    Recruiting and developing a branch advisory board comprised of 24 active members.

2.    Identifying and engaging influential community leaders as board members and help them to embrace the Y Mission.

3.    Maintaining active board committees: annual campaign, board development and properties. 

Staff Development:

1.    Developing and promoting a member-focused culture among staff based on relationship building, active listening and service above self.

2.    Ensuring that all Association personnel policies and procedures are adhered to within the Branch.

3.    Completing timely performance evaluations of all staff and ensure that payroll and personnel information is accurate and submitted on a timely basis.

4.    Supporting the professional growth and development of staff and maintain a succession plan for key positions. 

Fiscal Management:

1.    Accountable for annual budget development, monthly budget monitoring, and achievement of budget.

2.    Implementing strategies to grow membership and program enrollment through successful, high-quality programs and great customer service.

3.    Continually looking for ways to incorporate more efficient operating practices.

4.    Maintaining and being thoroughly knowledgeable with systems of financial control including revenues, expenses and inventories as outlined in the Operational Manual. 

Program & Membership Operations:

1.    Implementing and sustaining high-quality relationship-based member engagement strategies.  Modeling relationship-building skills (including Listen First) in all interactions with staff, volunteers, members and community.

2.    Maintaining a clean, safe facility that lends itself to great customer service.

3.    Guaranteeing high-quality equipment and supplies for our members to enjoy.

4.    Ensuring that the member/program experience is at the center of everything we do.

5.    Routinely evaluating program and service quality.  Ensuring standards are in place and adhered to.  Implementing corrective action when necessary.

6.    Creating and maintain a branch atmosphere that values diversity and inclusion.

7.    Being present and visible to staff and members.

General:

1.    Demonstrating four character values:  caring, respect, honesty and responsibility.

2.    Ensuring Association goals and strategies are adhered to and effectively communicated to staff and volunteers.

3.    Maintaining complete familiarity with all risk management procedures and policies.

4.    Monitoring and managing systems, drills and training related to risk management and safety for participants and employees.

5.    Adhering to all systems and procedures as outlined in the Association’s operational manual.

6.    Participating in association-wide projects when needed.

7.    All other duties as assigned. 

EFFECT ON END RESULT:  Providing leadership and guidance to ensure the achievement of the goals and objectives of the Association and Branch with high levels of participation, satisfaction and retention, active and able volunteers and employees, and generous supporters.