Member Experience Representative I (Staten Island YMCA - Counseling Service)

YMCA
Hourly
$17.17
$19.00
How to Apply
Apply Online
The Staten Island YMCA - Counseling Service is seeking a Member Experience Representative.
Job Description

Salary: $17.17 - $19.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all. 

The Staten Island YMCA - Counseling Service is seeking a Member Experience Representative. Under the direct supervision of the Business Manager and/or Program Director, the Member Experience Representative will provide high-quality service and support in a fast-paced environment to all constituents of the YMCA in person and by telephone. They will welcome all constituents, collect fees, and process all transactions, including facility access, in the computer operating system efficiently and accurately.

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

Qualifications
  • High School diploma or equivalent required.
  • Minimum of one (1) year of experience in office procedures, operations, and customer service preferred.  
  • Knowledge of medical billing preferred.
  • Bookkeeping and typing skills.
  • Excellent customer service skills.
  • Computer literate.
  • Knowledge of OASAS regulations/guidelines, AS400/Celerity Client Account Maintenance, Quality Assurance, and Treatment/Prevention Best Practices preferred but not required.
Essential Functions

  • Attend and successfully complete the full 3-day Membership On-Boarding Training prior to the first scheduled shift in the Branch.

  • Arrive promptly for each scheduled shift with a positive attitude and high energy level.

  • Answer the phone with a smile, provide hospitality during all interactions, and enthusiastically greet and welcome everyone who enters the branch. Take time with each constituent. Be knowledgeable of all facility and program offerings.

  • Accurately process all transactions in the AS400, Celerity, and other data tracking mechanisms. Responsible for fee and balance collection. Reconcile, in all systems, the start of shift and end of shift monies and metro cards for accurate cash handling.

  • In conjunction with the senior team, responsible executing for screening, intake, and admission procedures regarding new clientele. Pass along important information to the MOD.

  • Maintain and oversee appointment calls for both sites and schedule nurse/doctor appointments, ensuring all clients are scheduled for follow-up visits in accordance with protocols.

  • Assist with maintaining the branch's inventory and ensure the front desk and reception areas are orderly and up to date.

  • Responsible for conducting Quality Assurance and working with the Quality Assurance Coordinator.

  • Responsible for assisting in the administrative functions of the annual support campaign.

  • Responsible for various clerical tasks, i.e., answering telephones, collecting client fees and balances, scanning and filing documentation, providing comprehensive phone messages, managing mail/faxes, etc.

  • Participate in Front Desk staff meetings, attend relevant training, and participate in supervision.

  • Disinfect surfaces and workspace items before and after use.

  • Required to disinfect surfaces that clients come into contact with after each session/meeting (and to log the completion of this task).

  • Assist with disinfecting communal high-touch surfaces.

  • Assist with visitor temperature checks/health declaration completion and documentation.

  • Other duties as assigned.