Chief Operating Officer

Operations

• Collaborate with the CEO and Senior Leadership team in setting and driving organizational vision, operational strategy, and hiring needs.
• Supervise branch executive directors to ensure sound operations. Translate strategy into actionable goals for performance and growth helping to implement goal setting & operational performance management.
• Provide leadership to the branches by coaching branch executives and providing overall direction.
• Partner with the community to ensure the Y is identifying and meeting community needs effectively.
• Monitor Branch monthly financial reports to assure that revenue targets are met and expenses
• are controlled. Support CFO in preparation of the annual budgets.
• Ensure the operational growth of the GPYMCA through program expansion, member recruitment and retention, and collaborations. Guides the organization to make tough choices about what to stop, start, and continue.
• Identify potential areas for branch cooperative programming to accomplish GPYMCA goals, and work with staff groups to develop and implement programs.
• Evaluate current systems and procedures for operations management, addressing deficiencies when necessary and implementing new procedures where needed.
• Assist GPY leadership and staff in evaluating effectiveness of membership, program services and offerings. Provide oversight, reviews, and holds staff accountable to critical branch metrics such as financial performance (meeting revenue goals/monitoring of expenses), member engagement/retention, and continuous quality improvement.

Staff Management / Development

• Recruit, interview, train, supervise and evaluate high-performing teams.
• Establish high-performance sales and retention goals and standards, set realistic work objectives/standards for leadership and staff.
• Provide leadership and direction to directors, managers, and staff on daily operations.
• Implement Association personnel policies and procedures.
• Provide assistance and support in the creation of a healthy and highly inclusive culture within the Association, which fosters an atmosphere of teamwork and ensures team members thrive and organizational outcomes are met.
• Membership / Program Services
• Provide strong leadership in developing and implementing major membership strategies through a thorough understanding of the value of YMCA membership and the ability to grow/retain members.
• Develop and direct high quality member recruitment and engagement strategies, which support the Associations’ mission, goals and strategic plan.
• Foster a climate of innovation, encouraging the development of new family-focused programs and support branch staff in the planning, development, and implementation of new program initiatives and activities.
• Overall responsibility for creating and maintaining programs to increase member enrollment and generate increased program revenue.
• Monitor program quality and recommend/implement growth strategies.
• Maintain ongoing evaluation of current services, recommend changes, and needs for new services.

Additional Responsibilities

• Work with Development team to identify, establish, and maintain strategic links with businesses, organizations, local government agencies, groups and individuals within the community whose influence, support and/or assistance could be of value to the operations of the Association.
• Troubleshoot/resolve member issues in a professional manner. Establish relationships with potential /existing members/program participants.
• Ensure proper maintenance, cleanliness, and structural integrity of the Y and provide direction and assistance as necessary to the facility manager.
• Other related duties as assigned.