Fitness Director

GENERAL FUNCTION: Under the direction of the Senior Program Director/Branch Director, the Fitness Director provides leadership and management for the branch Fitness department operations, staff, budget, fundraising, as well as the program and membership experience in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40 hour work week will be necessary to accomplish the assigned duties.

JOB RESPONSIBILITIES

Staff Development:

1. Responsible for recruiting, hiring, training, developing, scheduling and managing a high-performing staff focused on providing exceptional service and work well as a team.

2. Developing strategies to provide support and motivation to staff for the achievement of goals and retention.

3. Reviewing and evaluating staff performance.

4. Developing strategies to motivate staff and achieve goals.

5. Providing progressive customer service and sales training to all fitness staff.

6. Maintaining staff retention through positive reinforcement and support.

7. Responsible for safety drills/audits, monthly documented staff meetings/development and trainings.

8. Ensuring staff certification records are current and fulfill all in-service standards.

9. Clearly communicating and highly encouraging all staff to attend educational fitness workshops offered by the association.

Program Operations:

1. Ensuring all programs comply with YMCA standards and methods of operation.

2. Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.

3. Providing personal training up to 12 hours a week for YMCA clients as needed.

4. Building and expanding the program enrollment and participation.

5. Keeping accurate records of attendance, retention, member and non-member participation.

6. Monitoring and evaluating delivery and effectiveness of programs and staff for the highest possible level of quality.

7. Being visible to staff and members while at work.

8. Respond to all member and community inquiries and concerns within 24 hours.

9. Communicating program information, changes and needs in a timely manner to supervisor and branch staff.

Fiscal Management:

1. Developing, monitoring and meeting or exceeding budget targets.

2. Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign/Financial Development:

1. Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities:

1. Maintaining complete familiarity with all risk management procedures and policies.

2. Maintaining program area and equipment in an orderly, clean and safe condition; reporting any irregularities to maintenance personnel.

3. Conducting multiple daily walk-throughs on the fitness floor to ensure all fitness equipment is clean, safe and in working order and engage members.

4. Keeping an up-to-date inventory on all equipment, materials and supplies.

Other:

1. Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.

2. Communicating information promptly to all branch leadership and departmental staff.

3. Attending applicable training and conferences to further professional development.

4. All other duties as assigned.

EFFECT ON END RESULT: Providing leadership and guidance to ensure the achievement of goals and objectives of the Fitness Department with high levels of participation, satisfaction and retention of members, participants and staff.