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As part of our team, you will have the opportunity to make a profound difference where social responsibility permeates the culture.
Job Description
This position supports the work of the Greater Philadelphia YMCA (GPY), a leading nonprofit charitable organization committed to connecting people to healthier lives. The Vice President, Operations is responsible for leading and providing operational oversight of assigned YMCA branches and programmatic areas. They will provide cause-driven leadership in Association membership, program development, community engagement, leading and developing associates and volunteers, fiscal management, financial development, facility and equipment stewardship, and community relations.
Qualifications
- Bachelor’s degree in related field with 5-10 years of unit-level executive experience or equivalent combination of education and experience.
- Demonstrated success in managing unit operations (preferably $4 million or greater), and staff and board development.
- Demonstrated experience in accelerating performance and managing talent to support growth and elevate results
- Excellent communication skills
- Experience with public speaking
- Interpersonal, verbal, written, and organizational skill
- Strong collaboration skills
- Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence
Essential Functions
- Articulate and champion the mission, values, vision, and Association goals to the branch executive director, branch staff, board members and community
- Support all policies related to employees that provide membership experience
- Provide leadership and create an environment that fosters staff and member retention
- Ensure that children in the care of GPY and participating programming are kept safe from harm
- Maintain the safety of all members, program participants, and staff by identifying and correcting risk situations.
- Continually evaluate programming, pricing, facilities, and service delivery to achieve high levels of member satisfaction
- Plan, control and manage operating costs and expenses
- Utilizes business intelligence metrics to improve operational results
- Continually assess performance of branch leadership and create developmental plans and actions that drive career growth
- Maintain legislative and administrative relationships at the municipal and state levels ensuring that the Y’s work and service delivery impact is well understood.
- Understand the political and regulatory landscape to assist GPY with service formation and delivery, including ongoing working relationships
- Assist with project and service development and service delivery planning from the lens of community and government sector
- Collaborate with human resources regarding hiring, corrective action and termination decisions, performance evaluation and monitoring, coaching and development, training, and professional development.
- Work with the CFO and CEO in the development of the organization’s annual budget.
- Identify opportunities for fundraising by cultivating and building relationships with branch volunteers, community leaders, and staff
- Enhance knowledge and skills through continuous education and training.
- Other duties as assigned