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Chief Experience Officer (Formerly COO)
YMCA of Metropolitan Fort Worth
Chief Operations Officer
Family YMCA of Marion and Polk Counties
Executive Director
Leonard and Marjorie Williams Family YMCA
Oversees the total operation of the Saleeby Family YMCA.
Job Description
Oversees the total operation of a YMCA branch, including membership, marketing, programs, facilities, volunteer and staff development, financial development, community relations and collaborations with community agencies.
Qualifications
1. Bachelor's degree in human services, social services, business management, or related fields.
2. Five or more years of management experience, preferably in a YMCA or other nonprofit agency.
3. Ability to direct total operations through volunteer development, supervision of staff, development and
monitoring of branch budget, marketing and public relations, and program development.
4. Experience in management and development of volunteer involvement; ability to recruit top
community leaders.
5. Ability to relate effectively to diverse groups of people from all social and economic segments of
the community.
6. Proven track record of developing authentic relationships with others.
7. Ability to establish and maintain collaborations with community organizations.
8. YMCA Multi-Team or Branch Leader certification preferred.
9. CPR and First Aid certifications within 90 days of hire
Essential Functions
1. Coordinates the development of the branch advisory board and committees. Directs the volunteer
activities (policy and program) of the branch.
2. Provides staff support for assigned committees. Provides staff leadership for annual support campaign.
3. Directs the financial development activities of the branch.
4. Represents and promotes the YMCA in the local community and develops positive working
relationships with other organizations, businesses, and governmental entities. Develops, maintains,
and models collaborative relationships with community agencies in service delivery area.
5. Oversees the hiring, training, and supervision of staff.
6. Develops, manages, and monitors the branch operating budget and meets or exceeds budget targets.
7. Directs branch strategic planning efforts and develops the annual operating plan of the branch.
8. Develops and directs high quality relationship-based member engagement strategies. Models
relationship-building skills (including Listen First) in all interactions with staff, volunteers, members,
and the community.
9. Fosters a climate of innovation to develop member-focused programs which support the Y mission,
goals, and strategies.
10. Ensures the safety and maintenance of high quality facilities, grounds, and equipment.
11. Directs branch marketing and communication efforts to effectively communicate benefit to
the community.
12. Serves as a member of Y management and supports the overall objectives of the YMCA.
Cause-Driven Leadership Competencies
Mission Advancement: Reinforces the Ys values within the organization and the community. Effectively
communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective
systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources
and support for all philanthropic endeavors.
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds
and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader
building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates
for influence to attain buy-in and support of goals. Provides tools and resources for the development
of others.
The Y: We’re for youth development, healthy living, and social responsibility.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members
and community in the development of programs and activities. Ensures execution of plans. Institutes
sound accounting procedures, investment policies and financial controls. Assigns clear accountability
and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a
sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or
derail growth and personal learning. Has the functional and technical knowledge and skills required to
perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.