Membership, Health & Wellness Director

YMCA
Salary
$50,000.00
$55,000.00
How to Apply
Apply Online
Resumes Accepted Until
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Job Description

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Membership and Health & Wellness Director at the Central Connecticut Coast YMCA oversees the Membership Service department and Health & Wellness Programs and supervises the staff; maintains a supportive positive atmosphere that welcomes and respects all individuals; responds to member and guest needs; and, promotes memberships and programs. The Membership and Health & Wellness Director provides direct leadership and assures the well-being for each participant and staff in line with YMCA of the USA guidelines and association policies in accordance with their training. 

Qualifications
•Bachelor's degree in related field or equivalent experience •YMCA Team Leader certification preferred •One to two years related experience preferred (e.g., Membership coordinator or supervisor) •Proven track record of building program participation and relationships with members, participants, and volunteers •Excellent interpersonal skills are critical and essential to the success of this position •Demonstrates excellent planning, organizational, time management, and attention to detail skills •Proficiency in a variety of software applications including but not limited to Microsoft Office •Possesses and demonstrates excellent customer service, decision-making, problem solving, team oriented, and critical thinking skills •Demonstrates leadership skills in an outgoing, friendly, assertive, professional, and mature manner •Effective communication skills necessary to inform, counsel, motivate, and support members and staff •Must be observant, safety-conscious, and able to react calmly and quickly in an emergency  •Able to work flexible schedules
Essential Functions

Position Summary:  

•Models and teaches the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, staff, guests, volunteers, and vendors. •Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, and colleagues at all levels of the organization; helps participants connect with each other and the YMCA. •Responsible for overall supervision and support of Member Service and Health and Wellness staff and volunteers, and follows and implements policies and procedures. •Oversees, evaluates, and grows all Membership Services and Health and Wellness programs ensuring community needs are met and risk management is in place in accordance with YMCA guidelines; and, through motivational support and guidance, supports members, program participants, and staff in achieving their goals. Up to 25% of work schedule will be in direct service. •Follows Association guidelines to develop, promote and market, and manage Member Services and Health and Wellness offerings in a manner consistent with YMCA core values. Assists with the development and implementation of membership recruitment, retention, and orientation strategies. •Communicates and cooperates with other Directors to coordinate facility and program needs. •Stays up to date and assists with all facility changes including but not limited to events, holidays, schedule changes, and facility closures. •Implements and follows all Membership and Health and Wellness procedures and guidelines including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations, and supports staff to do the same. •Communicates with staff, participants, and members in a timely and professional manner and answers questions that will support a positive experience with the Y. •Ambassador of all YMCA programs with a focus on Membership, member engagement, and Health and Wellness that fosters loyalty among those we serve. •Maintains Member Service and Health and Wellness areas, equipment, and supplies in an orderly and safe manner. Assists in maintenance and upkeep as required by the Central Connecticut Coast YMCA, local and county health departments, and the YMCA of the USA. •Implements, follows, and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse, fostering a pleasant, professional, and safe environment.

 

•Develops and maintains system to monitor certification and/or training status of all department staff. •Participates in activities, trainings, workshops, conferences, etc., that will enhance personal and professional growth. •Responsible for overall fiscal management, and meets deadlines and budget for the Membership and Health and Wellness Department. •Active leader in Membership and Health and Wellness retention and Annual Giving Campaign goals. •Attends all mandatory meetings and trainings. •Participates as Manager on Duty per branch schedule.